At MASSLAB we strive for the highest quality in our products and services. If you are not satisfied or experience a problem, please let us know using this form.
At MASSLAB we strive for the highest quality in our products and services. If you are not satisfied or experience a problem, please let us know using this form. We will handle your complaint carefully and respond as quickly as possible. Please complete all the fields described below as fully as possible.
Download the complaints form (PDF). The form is in Dutch; you are welcome to provide the same information in English in your e-mail or letter. The form can also be found on the Dutch complaints procedure page.
Send this form by e-mail to: klachten@masslab.nl
Or by post to: MASSLAB, De Iepenwei 14k, 4191 PD Geldermalsen, the Netherlands.
You will receive a confirmation of receipt within 3 days, and we aim to resolve your complaint within 5 to 7 days.
If you have any questions about completing this form, please contact us on +31 345 786 553 or at klachten@masslab.nl.
Your contact details so that we can reach you for further communication about the complaint. In any case, state your name, company name, address, telephone number and e-mail address.
Details of the purchase or service to which the complaint relates, such as the order number, invoice number, date of purchase or service and a description of the product or service.
A detailed description of the problem, including relevant dates, what happened and what impact this has had on you.
Indicate which solution you would like, so that we clearly understand your expectations and can respond to them as well as possible.
Add any supporting evidence, such as photos, invoices, correspondence or other relevant documents.
Sign the form with your name and the date as formal confirmation of the complaint submitted.
Telephone: +31 345 786 553
E-mail: klachten@masslab.nl
Request a quote or call us. We calibrate in our own laboratory in Geldermalsen or on site, throughout the Netherlands and Belgium.